1. Who We Are
Fively (fively.tooldee.app) is a product of Tooldee, a brand of Markedee Technologies Pvt. Ltd. (CIN: U58202UP2026PTC248520, GSTIN: 09AAVCM0151C1ZJ), based in Bareilly, Uttar Pradesh, India. Fively helps local businesses collect feedback and Google reviews from their customers, and manage and reply to the reviews on their own Google Business Profile.
This policy explains what we collect, how we use it, and your choices. "We", "us" and "our" refer to Markedee Technologies Pvt. Ltd.. Questions? Email hello@tooldee.app.
2. Information We Collect
From business owners who create an account
- Account information: name, email address, phone number, and password (or your Google name, email, and profile picture if you sign in with Google).
- Business information: business name, industry, preferred tone, logo, Google Maps review link, and topic hints you add to a listing.
- Google Business Profile data: only if you choose to connect it — see Section 4.
From customers who use a business's review page
- The star rating you select, the review text or private feedback you write or edit, and your name if you choose to give it.
- Customers do not need an account. We do not ask customers for their email or phone number.
- Reviews you post on Google are posted by you, directly on Google, and are governed by Google's terms and privacy policy.
Technical information
- Our hosting provider keeps standard server logs (such as IP address, browser type, and time of request) for security and troubleshooting.
- Essential cookies that keep business owners signed in (see Section 9).
3. How We Use Information
- To provide Fively: listings, QR codes, review pages, private feedback, analytics, and Google Business Profile features.
- To suggest review drafts and reply drafts using AI (see Section 5).
- To send service emails such as account confirmation and password resets.
- To keep the service secure, prevent abuse, and enforce usage limits.
- To respond to support requests.
We do not sell personal data, and we do not use it for advertising.
4. Google User Data
Business owners can choose to connect their Google account to Fively. This section explains exactly what we access from Google and how we use it.
What we access
- Sign in with Google (scopes:
openid, email, profile): your name, email address, and profile picture, used to create and sign in to your Fively account. - Google Business Profile (scope:
https://www.googleapis.com/auth/business.manage), only if you click "Connect Google": the list of Business Profile accounts and locations you manage, basic location details (such as name and address), the reviews on those locations, and existing replies to those reviews.
How we use it
- To show your locations and their Google reviews in your Fively dashboard.
- To prepare suggested replies to your reviews.
- To publish replies to reviews on your Business Profile — only replies you approve, or automatically if you turn on auto-reply for a listing. You can turn auto-reply off at any time.
We do not use the Business Profile access to post reviews, edit your business information, or take any other action on your profile.
How we share it
- To prepare a suggested reply, we send the review text, star rating, and your business name to our AI provider, Anthropic, which processes it only to return the reply draft. Google user data is notused to train AI models — ours or anyone else's.
- We do not sell Google user data, use it for advertising, or share it with anyone else, except where required by law.
- Our staff do not read your Google user data unless you ask us to (for example, for support), it is needed for security, or the law requires it.
Storage, retention, and deletion
- Google access tokens and the data above are stored in our database (Supabase, AWS Mumbai region, India) with access restricted to our servers.
- You can disconnect Google at any time from Dashboard → Google. When you disconnect, we delete your stored Google tokens and account data straight away.
- You can also remove Fively's access from your Google account at myaccount.google.com/permissions.
- If you delete your Fively account, all associated Google user data is deleted within 30 days.
Fively's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
5. AI Processing
Fively uses Anthropic's Claude API to suggest short review drafts (from the star rating, business name, industry, tone, and topic hints) and reply drafts (from the review text and rating). Drafts are suggestions only — customers edit their own reviews before posting them on Google. Anthropic does not use data sent through its commercial API to train its models.
6. Service Providers
We use these providers to run Fively. Each only receives the data it needs to do its job:
- Supabase — database, authentication, and file storage (AWS Mumbai region, India).
- Vercel — website hosting.
- Anthropic — AI drafts (see Section 5).
- Resend — sending account emails such as confirmations and password resets.
- Google — Sign in with Google and the Google Business Profile API.
Some providers may process data outside India. We choose providers with strong security and data-protection commitments.
7. Data Retention
- Account and listing data is kept while your account is active.
- Customer reviews and private feedback are kept so the business can see its history, until the business deletes them or closes its account.
- When an account is deleted, its data is permanently removed within 30 days, except where we must keep records by law (such as billing records).
8. Your Rights
Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you can:
- Ask what personal data we hold about you and get a copy.
- Ask us to correct or update inaccurate data.
- Ask us to delete your data or close your account.
- Withdraw consent — for example, disconnect Google at any time.
- Raise a complaint with our Grievance Officer (Section 12).
Email hello@tooldee.app and we will respond within 30 days.
9. Cookies
We use only essential cookies to keep business owners signed in. We do not use advertising or third-party tracking cookies.
10. Security
All traffic uses HTTPS. Data is protected with database access rules, and secret keys are kept only on our servers. No system is perfectly secure, so please use a strong password and tell us right away if you notice anything suspicious.
11. Children
Fively accounts are for businesses and people aged 18 or over. We do not knowingly collect data from children.
12. Grievance Officer
Grievance Officer, Markedee Technologies Pvt. Ltd., Bareilly, Uttar Pradesh, India.
Email: hello@tooldee.app(subject: "Grievance"). We aim to acknowledge complaints within 48 hours.
13. Changes to This Policy
If we make significant changes, we will update the date above and email registered users before the changes take effect.